Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Westward Reserve.

These Terms of Service apply to your use of the Westward Reserve website, online store, products, content, tools and related services. Throughout these Terms, “we”, “us” and “our” refer to Westward Reserve. “You” and “your” refer to the customer, visitor or user of our website and services.

Westward Reserve offers a curated range of practical everyday products for home, travel, family, pets and daily routines. Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

By visiting our website, browsing our store, placing an order or using any part of our services, you agree to these Terms of Service, together with any policies referenced in them, including our Privacy Policy, Shipping Policy and Return and Refund Policy.

Please read these Terms carefully. If you do not agree to them, you should not use our website or purchase from Westward Reserve.

SECTION 1 - ELIGIBILITY, ACCESS AND ACCOUNT INFORMATION

By using our website or placing an order, you confirm that you are at least the age of majority in your state, province, region or country of residence, or that you have permission from a parent or legal guardian.

You may be asked to provide information such as your name, email address, billing address, shipping address, phone number and payment details. You agree that all information you provide is accurate, current and complete.

If you create an account, you are responsible for keeping your login details secure and for all activity that occurs under your account. You must not transfer, sell or assign your account to another person.

SECTION 2 - OUR PRODUCTS

We aim to provide clear and accurate product information, including descriptions, images, pricing and specifications. However, product colours, size, appearance and packaging may vary slightly from what appears on your screen due to lighting, photography, device settings or supplier updates.

Product descriptions, images, specifications, pricing and availability may change at any time without notice. We reserve the right to modify, discontinue or limit the availability of any product at our discretion.

We do not guarantee that every product will meet every individual expectation, personal preference or intended use. Please read the product information carefully before ordering and contact us if you are unsure whether a product is suitable for your needs.

SECTION 3 - ORDERS

When you place an order through our website, you are making an offer to purchase the selected product or products.

Your order is not accepted until we confirm the order and process payment. We reserve the right to accept, decline, cancel or limit any order for any reason, including suspected fraud, incorrect pricing, product availability issues, shipping restrictions or errors in product information.

Please check your order carefully before submitting it. Once an order has been accepted or processed, we may not be able to cancel or amend it.

If we need to cancel or change your order, we will attempt to contact you using the email address, billing address, shipping address or phone number provided at the time of purchase.

Purchases are subject to our Return and Refund Policy.

Products purchased from Westward Reserve are intended for personal or household use unless otherwise agreed in writing. You agree not to purchase products for unauthorised commercial resale, export or illegal use.

SECTION 4 - PRICES, PAYMENT AND BILLING

All prices are displayed on our website and may change without notice.

The price charged for a product will be the price shown at the time your order is placed, unless there is an obvious error. Prices may not include taxes, duties, customs charges, shipping fees or handling fees unless expressly stated.

You agree to provide current, complete and accurate billing and payment information. You confirm that you are authorised to use the payment method provided and that all charges incurred by you will be honoured by your payment provider.

We may offer promotions, discounts or special offers from time to time. These may be subject to separate terms and may be changed, limited or withdrawn at any time.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather events, public holidays, incorrect delivery information, failed delivery attempts or events outside our reasonable control.

You are responsible for providing accurate shipping information at checkout. We are not responsible for orders sent to an incorrect address provided by you.

Where tracking is available, tracking details will be provided after dispatch.

SECTION 6 - RETURNS, REFUNDS AND 600 DAY GUARANTEE

Returns and refunds are governed by our Return and Refund Policy.

Where eligible, Westward Reserve offers a 60 day guarantee. This means you may return an eligible product within 60 days in accordance with our Return and Refund Policy.

The 60 day guarantee does not override any exclusions or conditions set out in our Return and Refund Policy. Products must be returned in the required condition and within the required timeframe to qualify for a refund or return.

SECTION 7 - INTELLECTUAL PROPERTY

All content on the Westward Reserve website, including text, images, graphics, logos, designs, icons, videos, product descriptions, layout and branding, is owned by Westward Reserve, its suppliers, licensors or content providers and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes only.

You must not copy, reproduce, modify, distribute, publish, display, transmit, sell or exploit any part of our website or content without our prior written permission.

The Westward Reserve name, logo, branding, product names and related marks must not be used without our permission.

SECTION 8 - THIRD PARTY SERVICES AND TOOLS

Our website may include tools, apps, payment services, shipping services, analytics tools or other functionality provided by third parties, including Shopify.

We do not control all third party services and are not responsible for their operation, availability, security or terms. Your use of third party tools or services may be subject to additional terms from those providers.

We provide access to third party tools and services on an “as is” and “as available” basis, without warranties or guarantees from us.

SECTION 9 - THIRD PARTY LINKS

Our website may contain links to third party websites, resources or services.

We are not responsible for the content, accuracy, policies, practices or availability of third party websites. If you access a third party website, you do so at your own risk.

Any concerns about third party products, services or websites should be directed to the relevant third party.

SECTION 10 - SHOPIFY

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to sell products and services to you. However, any purchases made through our store are made directly with Westward Reserve.

By using our website, you acknowledge that Shopify is not responsible for any aspect of the sale between you and Westward Reserve, including products, fulfilment, returns, refunds, customer service, injury, loss or damage arising from your purchase.

SECTION 11 - PRIVACY

Your use of our website and services is also governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that personal information may be collected, used and processed by Westward Reserve, Shopify and other service providers as needed to operate our store, process orders, provide customer support, improve our services and comply with legal obligations.

SECTION 12 - CUSTOMER FEEDBACK, REVIEWS AND SUBMISSIONS

If you submit reviews, feedback, ideas, suggestions, photos, comments or other content to us, you grant Westward Reserve the right to use, reproduce, edit, publish, display and distribute that content for business, marketing, customer service and promotional purposes.

You confirm that any content you submit is accurate, lawful and does not infringe the rights of any third party.

We may remove or refuse to publish content that we consider unlawful, offensive, misleading, abusive, defamatory, inappropriate or in breach of these Terms.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability or other information.

We reserve the right to correct any errors, inaccuracies or omissions, and to update information or cancel orders where information is inaccurate, including after an order has been submitted.

We are not obligated to update, amend or clarify information except as required by law.

SECTION 14 - PROHIBITED USES

You must not use our website, products or services:

For any unlawful purpose.
To violate any law, regulation or third party right.
To infringe our intellectual property or the intellectual property of others.
To submit false, misleading or fraudulent information.
To upload or transmit viruses, malware or harmful code.
To interfere with the security or operation of our website.
To scrape, copy, harvest or extract data from our website without permission.
To send spam, phishing messages or unauthorised promotions.
To harass, abuse, threaten, defame or harm another person.
To impersonate another person or organisation.
To attempt to bypass any security, fraud prevention or access control measure.

We reserve the right to suspend, block or terminate access to our website or services if we believe these Terms have been breached.

SECTION 15 - AUTOMATED ACCESS AND AGENTS

You must not use bots, scrapers, automated tools, artificial intelligence agents or similar systems to access, copy, interact with, purchase from or extract data from our website in a way that is harmful, deceptive, excessive, unauthorised or contrary to these Terms.

Any automated system accessing our website must clearly identify itself and comply with all reasonable instructions, restrictions and technical measures we apply.

We may block or restrict automated access at any time.

SECTION 16 - TERMINATION

We may terminate or suspend your access to our website or services at any time if we believe you have breached these Terms, acted unlawfully, provided false information, engaged in fraudulent activity or used our services in a way that may harm Westward Reserve, our customers or our service providers.

Any obligations or liabilities incurred before termination will continue to apply.

SECTION 17 - DISCLAIMER OF WARRANTIES

Our website and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that our website will be uninterrupted, secure, error free or always available.

Except where expressly stated by Westward Reserve or required by law, we make no warranties or representations about the website, services or products, including implied warranties of merchantability, fitness for a particular purpose, durability, title or non-infringement.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Westward Reserve, its owners, employees, contractors, suppliers, service providers, affiliates and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of revenue, loss of data, loss of savings or replacement costs arising from your use of our website, services or products.

Our liability, where it cannot be excluded, will be limited to the maximum extent permitted by law.

Nothing in these Terms excludes liability that cannot legally be excluded.

SECTION 19 - INDEMNIFICATION

You agree to indemnify and hold harmless Westward Reserve, Shopify, and our owners, employees, contractors, suppliers, service providers, affiliates and partners from any claim, loss, liability, damage, cost or expense arising from:

Your breach of these Terms.
Your violation of any law or third party right.
Your misuse of our website, services or products.
Any false, misleading or inaccurate information you provide.

SECTION 20 - SEVERABILITY

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed or limited to the minimum extent necessary, and the remaining parts will continue in full force and effect.

SECTION 21 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not amount to a waiver of that right or provision.

These Terms, together with any policies referenced on our website, form the entire agreement between you and Westward Reserve regarding your use of our website and services.

SECTION 22 - ASSIGNMENT

You may not assign, transfer or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer or delegate our rights and obligations under these Terms where reasonably necessary, including in connection with a business transfer, platform change, restructuring or sale.

SECTION 23 - GOVERNING LAW

Westward Reserve operates from New Zealand. These Terms of Service, and any separate agreements through which we provide products or services to you, are governed by the laws of New Zealand, unless another law is required to apply under applicable consumer protection legislation.

Nothing in these Terms limits, excludes or overrides any rights you may have under laws that cannot legally be excluded, including consumer protection laws that may apply in the country, state or territory where you live.

If a dispute arises in relation to these Terms, our website, our services or any product purchased from Westward Reserve, you agree to contact us first so we can try to resolve the matter directly and in good faith.

If the dispute cannot be resolved directly, it will be handled by the appropriate courts, tribunals or dispute resolution bodies with jurisdiction over Westward Reserve, subject to any non-excludable rights you may have under applicable consumer laws.

SECTION 24 - CHANGES TO THESE TERMS

We may update, change or replace these Terms from time to time by posting the updated version on our website.

The version available on this page is the current version. Your continued use of our website or services after changes are posted means you accept the updated Terms.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service can be sent to us at:

Westward Reserve
Email: info@westwardreserve.com

If you have questions about an order, product, return or policy, please contact us through our website contact page or by email.